NAVCES (Healthcare Navigation + Access)

Menu
Menu

Earn Rewards, Get Cash Back

Let our navces Care Guidance Team of Patient Advocates, Nurses, and Physicians help guide you today.
Call Now (833) 4-navces or (833) 462-8237

Instructions for receiving your navces Cash Back Rewards

Your personal medical information is confidential and will not be shared with your employer.

When you see a Green or Yellow High-Value Medical Provider at a Fair Price, you will earn navces Incentive Rewards.

Chat with a Care Guide

Each time you use your Health Insurance Plan to see a Medical Provider, you are sent an Explanation of Benefits (EOB) by your Insurance Company and will receive an Itemized Medical Bill from your Medical Provider.

Within 90 days of seeing a Green or Yellow High-Value Medical Provider or Facility at a Fair Price, you must provide proof of service with the Green or Yellow provider to navces by submitting your Insurance Provider’s Explanation of Benefits and/or your Itemized Medical Bill.

There are several ways to provide these documents to navces.

  • 1 Email a copy to [email protected]
  • 2 If you are working with a navces Patient Advocate on
    the navces Care Guidance Team, you may provide the
    documents directly to your Patient Advocate.
  • 3 Log onto your account at navces.com and upload
    your documents to your Member Account.
  • 4 Send the documents via secure fax at (786) 471-1078
  • 1 Email a copy to
    [email protected]
  • 2 If you are working with a navces
    Patient Advocate on the navces
    Care Guidance Team, you may
    provide the documents directly to
    your Patient Advocate.
  • 3 Log onto your account at navces.com and upload
    your documents to your Member Account.
  • 3 Send the documents via
    secure fax at (786) 471-1078
Chat with a Care Guide

Frequently asked questions

and our best possible answers

The employee, spouse, or dependent that receives an eligible service is eligible to earn a navces Incentive Reward through this program.

Claims data is reviewed on a monthly basis for eligible services, and rewards are issued to qualifying members and dependents.

Rewards should typically arrive at your home within 60 days of receipt by navces of your Insurance Explanation of Benefits and Medical Provider bill.

Yes, all eligibility documents for navces Incentive Rewards must be submitted within sixty (60) days from the date of service to be eligible for the rewards.

navces Incentive Rewards are mailed to your home address and will be addressed to the employee, regardless of which family member received care.

Call (833)-4-navces or email [email protected] for more information.

An Explanation of Benefits (EOB) statement is sent by your insurance company, usually after you have seen a provider. The statement includes details concerning the services performed by the healthcare provider, their charges, and how the charges are processed by your insurance company. Understanding how to read an EOB can help you track expenses, understand your insurance benefits, and avoid paying too much. Below is an example of an EOB, although each company’s format will differ slightly. **If health insurance terminology is unfamiliar, please refer to our Glossary of Health Insurance Terms.

Making Sense of Your EOB

When your insurance company processes your claim, they will send you an explanation of benefits (EOB) detailing what procedures they covered and paid. The most important thing to know about the EOB is that this is NOT a bill. Key
  1. Your name or the insured person’s name and address.
  2. Your insurance information, such as member ID, group ID, and group name.
  3. Details about who the patient was, when services were received, what type of services they were, claim information, and provider information.
  4. Details about the services you received, including but not limited to the date services were provided, the amount your insurance company paid the healthcare provider for those services, any discounts or reductions granted by the insurance company, your deductible and co-payments amounts, and any amounts not covered by insurance.
  5. The total amount of benefits in the claim.
  6. The total amount your insurance company is responsible for paying.
  7. The total of how much you MAY owe, including your co-payments, deductibles, co-insurance, and any amounts not covered by insurance.
The EOB may also include year-to-date totals for your deductibles and co-insurance.
An itemized medical billing statement from a medical provider will include the provider’s name, phone number, date of services, and a list of tests or procedures performed on the day of service. The submitted billing statement must have this information to receive navces Incentive Rewards. You can request copies of your itemized medical billing statement from your medical provider by contacting their offices directly and making a request. If you are unable to provide an itemized medical billing statement, you can send your Insurance company’s Explanation of Benefits which is sent to your address on file following the date of your medical services. Example billing statement: