Frequently Asked Questions

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What is navces?

navces is a Patient Advocacy Service created by Doctors to protect our members by exposing the truth about price and quality variation between medical providers. We guide patients to make informed decisions when seeking medical care so they find you, navces recommended High-Value Medical Providers, at a Fair Price.

What does navces do?

We provide easier access to navces recommended in-network High-Value Medical Providers—while saving you money on needed healthcare services. 

navces is a premium “concierge” service that helps ease the burden of finding navces recommended in-network High-Quality, High-Value Medical Providers at a Fair Price for an eligible medical test (CT scan, MRI scan, PET scan, Ultrasound, etc.), procedure (Colonoscopy, EGD, etc.), surgery, or if you are an expecting mother.

You may be eligible for navces Incentive Rewards for following our professional guidance.

What procedures are rewards-eligible?

Based on best practices, listed below are just a few of the over 440 navces procedure categories and dollar amounts for the navces Incentive Rewards Program for shoppable procedures. 

Most diagnostic medical tests, procedures, treatments, and surgery are rewarded and eligible if using navces recommended in-network High-Value Medical Providers.

Who is eligible to earn a navces Incentive Reward?

The employee, spouse, or dependent that receives an eligible service is eligible to earn a navces Incentive Reward through this program.

How is a navces Incentive Rewards fulfillment handled?

navces handles fulfillment when the member submits (1) their Insurance Explanation of Benefits (EOB) and or (2) the Bill from the Provider, Doctor, Facility, and/or Hospital as proof they were treated a Go Green or Yellow lever Healthcare Bluebook provide or a recommended provider listed in your navces  High-Value Providers Report you revived from the Care Guidance team.

Members must send all the provider documents to rewards@navces.com or to their assigned navces Care Guidance Patient Advocate. The documents are reviewed for eligibility, and then navces Incentive Rewards are issued to qualifying members.

Are navces Incentive Reward payments subject to taxation?

navces does not offer tax advice but encourages clients to consult with their tax advisors and confirm the most appropriate rewards tax treatment for their organization. navces may support clients, regardless of the tax decision.

How do I know if I am eligible for navces Incentive Rewards?

To see if you are eligible, you MUST contact navces before you seek testing or treatment. You can call 1-(833) 4-navces (462-8237) or email rewards@navces.com.

What does the employee, spouse, or dependent receive?

navces Incentive Reward checks are sent along with a congratulatory letter. For dependents under age 18, the information is sent to the employee. The congratulatory letter includes ideas and steps encouraging positive behavior in handling your health for the future.

Is there a cost associated with the navces Incentive Rewards Program?

No, your employer is responsible for the costs of the navces Incentive Rewards. There are no additional administration fees from navces. navces Incentive Rewards are paid by navces in our agreement with your employer.

Can my eligibility for the navces Incentive Rewards expire?

Yes, all eligibility documents for navces Incentive Rewards must be submitted within sixty (60) days from the date of service to be eligible for the rewards.

How do I receive my navces Incentive Rewards?

navces Incentive Rewards are mailed to your home address and will be addressed to the employee, regardless of which family member received care.

Can I receive multiple navces Incentive Rewards?

Yes. You may receive multiple navces Incentive Rewards for procedures rendered on the same day. For example, a patient may need a Knee MRI scan and a Hip MRI scan on the same day. In this case, the patient would receive a separate reward for using navces recommended High-Value Medical Providers for both of the separate services.

Can I receive navces Incentive Rewards if I am no longer an employee?

You or a family member must be a current employee with active health insurance coverage at the time of navces Incentive Reward processing to receive the reward. Your employer reserves the right to modify or discontinue the navces Incentive Rewards Program at any time.

What are the steps needed for Employees/Members to get navces Incentive Rewards?

To see if you are eligible, you MUST contact navces before you seek testing or treatment. You can call (833) 4-navces or (833) 462-8237, or email rewards@navces.com.

Step 1. Go to www.mynavces.com, call (833) 4-navces or (833) 462-8237, or email rewards@navces.com. 

Step 2. Your navces Patient Advocate will contact you to confirm what test or procedure is needed and open a navces Care Guidance Ticket.

Step 3. Your navces Patient Advocate will find you navces recommended in-network High-Value Medical Providers focused on quality and cost.

Step 4. You can choose any one of the navces recommended in-network High-Value Medical Providers.*

Step 5. Once completed, members will send (1) their Insurance Explanation of Benefits (EOB) and (2) the Bill from the Provider, Doctor, Facility, and/or Hospital to us at rewards@navces.com. You can also fax it to us at (786) 471-1078.  

Note: All navces Incentive Rewards supporting documents must be submitted to navces within sixty (60) days from the date of service to be eligible.

*Members may choose any provider they wish but must use a navces recommended in-network High-Value Medical Provider to be eligible for the navces Incentive Rewards Program.

How can I get more information about the navces Incentive Rewards Program?

If you have any questions about the navces Incentive Rewards Program, please contact your HR Department, go to www.mynavces.com, call (833) 4-navces or (833) 462-8237, or email rewards@navces.com.

navces is not an insurance company or provider. navces, LLC operates independently of your insurance company and your employer. We do not provide medical advice or treatment. In an emergency, contact 911 or go to the nearest emergency room before calling navces for assistance.